Complaint

Vitis Life puts great effort in providing a quality service to its clients and partners. If despite our best efforts you wish to express your dissatisfaction, we invite you to address your complaint first at our services:


- By letter to:


VITIS LIFE S.A.
Claims Service
B.P. 803 - L-2018 Luxembourg


- By e-mail to: CLIENTSERVICES@vitislife.com


The complaint must include the following information:

  • contract number;
  • reason for your complaint;
  • your contact data (address and telephone number, e-mail address if applicable);
  • the signature of the policy holder (or his representative).

Your complaint can also be introduced telephonically by calling +352 262 046 500.


Vitis Life will send out a confirmation of reception of your complaint within 8 working days. Vitis Life will examinate your complaint and react upon it within one (1) month of confirmation of reception.
In case Vitis Life would be unable to provide a final answer within this timeframe, you will be informed of the reasons for the delay and you will be provided with a new timeframe.


You are also entitled to introduce your complaint with:


the "Commissariat aux Assurances" (the controlling authority of the sector for the Grand Duchy of Luxemburg) at the following postal address :


Commissariat aux Assurances
7 Boulevard Joseph II
L-1840 Luxembourg


the local controlling authority in your country of residence, for Belgium :


« Service Ombudsman Assurances »
Square de Meeûs, 35
B-1000 Bruxelles
www.ombudsman.as ; info@ombudsman.as ; tél. : 00 32 2 547 59 75


You retain the right to bring legal proceedings.